Alaboutnothing Official Blog

November 30, 2017

American Airlines Flight 1366 – DFW to Memphis – 2010 Revisited

Over this Christmas holiday I was one of the travelers who took advantage of the low airfares on priceline.com.  I booked a round trip ticket from Memphis TN to San Jose CA and started the trip on United Airlines and the return was on American Airlines (AA).

To begin the United flight had a connection in Denver, which I normally avoid during the winter months, but this trip went great. I arrived on time and spent a great week with my family.

On my return to Memphis, the first leg of the AA flight to Dallas/Fort Worth (DFW) went fine.  We arrived on time at gate 18 at DFW.  I checked the screen for Flight 1366 and it showed the gate to be A17.  I thought “Great!  I only needed to walk about 20 feet for the connecting flight.”  Because I have taken several (hundred) flights over the years, I know that because DFW is a very large airport and if your connecting gate is in a different terminal it might take awhile to get there.  I also know that at DFW if you need to get to a different terminal they have a “Sky Link” shuttle train that runs between terminals because of the lengthy distance.

So I am sitting at Gate A17 waiting for the next flight and after about 15-20 minutes the desk attendant announced that the flight that was scheduled for a 4:45 PM departure was going to be delayed until 5:35 PM and the Gate has been changed to C27.  That’s it, nothing else was said.  Now this is where my experience at DFW came into play.  I knew I need to simply take the “Sky Link” Shuttle to get there in a timely manner.  The delay was no big deal, but I think the AA Desk Attendant should have given instructions to the other passengers as to what would be the best way to get to the C27 Gate which was very far away.  I would guess that at least 80% of the passengers on the flight were first time flyers and they had no clue other than walking to get to Gate C27.  I estimate that the walking distance from Gate A18 to C27 is about a mile. Even though Terminal C is right next to A, a person would have to leave A17 and proceed to A39 (22 Gates), then cross a walkway from A to C and then continue on to Gate C27 (27 Gates).  Keep in mind this is not a straight line walk, the terminals are curved so a 48 Gate walk is quite a long walk.

When I arrived at Gate C27 I talked to a few of the other passengers and found out that one lady was originally scheduled to take a flight to Memphis at around 2 PM and her flight was cancelled and she was moved to Flight 1366 for the 4:45 PM departure and now that was changed to 5:35 PM so she had been waiting around for about 3 hours.  Then I talked with a young fellow escorting his mother and he told me that his mother needed help to walk.  She was good for a short distance, but long distance was a problem.  He said that on this gate change he got lucky and when they were starting to walk from Gate A17 to C27 he noticed the “Sky Link” sign and asked another passenger what it was.  That is how they made the gate change, and that was a strain on his mother because of the walk.  I told him that if at Memphis he needs assistance for his mother to ask the AA attendant to call for either a wheelchair or for one of those special “Golf Cart” like vehicles for assistance for his mother.  This is my point folks, all these “special” assistance services are available in probably all airports but the passenger must ask the airline attendant or look up the services on the web for a particular airport.  I would think that over holidays when most of the travelers are either first time flyers or people who rarely fly, the airlines would volunteer the information to the passengers when a special circumstance comes in to play.  In this case the American Airline people were mute.

One more final tidbit of information is that when I was waiting at C27 I called an AAN team member that is in the aviation industry and asked him to find out what was going on.  He got back to me and said that flight 1366 originated in Phoenix and arrived at DFW on time and was at the airport a good 40 minutes when we arrived from San Jose.  He surmised that AA needed the plane for something else and did not know anything else.

To wrap up, we did leave at 5:35 PM and arrived in Memphis at approximately 7:00 PM.

I really did not appreciate the “games” American Airlines were playing.  What I think they did was cancelled the 2 PM flight because it wasn’t full and moved those passengers to the 1366 Flight at what was suppose to be a 4:45 PM departure.  Then when this flight wasn’t full, they delayed the flight to 5:35 PM.  AA obviously did not care about the inconvenience to the passengers after the long holiday and decided that their needs came before passengers.

The next time you get the spiel where the pilot thanks you for flying their airline because of all the choices you have, keep in mind that American Airlines really doesn’t care.  American Airlines has gone from the top of my list to the bottom as far as choices for airline travel.  To you folks  out there in cyber land remember that if you need help, just ask.

I have nothing further to add at this time except for you to remember fly AA if you like misery.

December 15, 2013

WestJet Airlines Christmas Surprise

Filed under: Consumer — alaboutnothing @ 10:31 am
Tags: , , , , , ,

westjetA few weeks ago we posted about our experience with U.S. Airways, or what we call “U-Screwed Airways, an airline company that is as lame as it gets.  A “cattle mover”, that we will never book a flight with again.

Then along comes “WestJet” Airlines, a Canadian carrier that did something that just plain blew us away.  WOW! What a great airline and one that if they have a flight that is going our way, we will book it for sure.  Just watch the video that had us smiling during the entire length.  Bravo!  To WestJet and all the employees that participated in the passenger surprise, and the people who came up with this creative idea.  Bravo!

>>>>> CLICK HERE TO SEE THE SURPRISE <<<<<<<

We have nothing to add at this time except to remind all of you out there is cyberland that The Voice Finals show is on tomorrow night and even though our favorite James W. left last week, we will be watching the closing of this season.

October 25, 2009

Delta Flight Lands on Taxiway !!!

Filed under: Consumer — alaboutnothing @ 8:54 pm
Tags: , , , , , , , ,

delta_airlines

Here is the press release that is today’s topic:

 ATLANTA – The National Transportation Safety Board is investigating why a Delta jet landed this week on a taxiway at Atlanta’s airport.

 The NTSB says none of the 182 passengers or 11 crew members were injured in the incident.

 The NTSB reports Flight 60 from Rio de Janeiro to Atlanta landed on Monday at 6:05 a.m. on a taxiway that ran parallel to the runway where it was assigned to land. Taxiways are lanes that planes use to get to and from runways.

The taxiway was active but no other aircraft were there at the time.

 A Delta spokesman says the airline is cooperating with the Federal Aviation Administration and NTSB and conducting an internal investigation of its own. The pilots involved have been relieved from flying until the investigations are done.

  I don’t know about you but this is totally unacceptable.  Theses pilots are so called professionals and hundreds of people who travel trust these guys / gals to get them safely to their destinations all over the world.  The amazing fact about this story is the fact that the taxiway was empty.  Atlanta is one of the busiest airports in the world and if you have ever flown you know how busy taxiways can be. 

  I have assigned one of the “Al About Nothing” Team members this story and he will be following the investigation.  The results will be reported as they become available.

  I have nothing further to add at this time except to speak in behalf of all the travelers that use the airlines for transportation.  We say to the pilots on Flight 60, “We hope that on your resume where it says ‘Current Status: “ the word that follows is ‘unemployed’.”

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